Shipping policy

At ENTRICLE, we believe every order deserves careful handling from the moment it is placed until it reaches your doorstep. This Shipping Policy explains how we process, prepare, and deliver orders placed through our website.

1. Order Processing

Orders are processed within 1–3 business days after payment has been successfully confirmed.
Orders placed on weekends or public holidays will begin processing on the next available business day.
During promotional campaigns, seasonal peaks, or exceptional demand, processing may require additional time.

2. Shipping Time

Estimated delivery times begin once your order has been dispatched.

Estimated delivery:

5–12 business days

Delivery estimates are not guaranteed and may vary depending on customs clearance, local courier operations, weather conditions, remote destinations, or other unforeseen logistical circumstances.

3. Shipping Costs

Shipping fees are calculated during checkout before payment is completed.

From time to time, ENTRICLE may offer:

Complimentary shipping promotions
Discounted shipping campaigns
Limited-time delivery offers

Any applicable shipping charges will always be displayed before your order is finalized.

4. Order Tracking

Once your shipment leaves our fulfillment center, you will receive an email containing your tracking information.

Tracking updates may require 24–72 hours before appearing within the courier's tracking system.

5. Shipping Destinations

We currently deliver to many international destinations.

Some countries, territories, military addresses, or remote locations may not be available for shipping due to courier limitations.

If delivery is unavailable after purchase, our support team will contact you to arrange an alternative solution or issue a complete refund.

6. Incorrect Shipping Information

Customers are responsible for providing complete and accurate shipping information.

ENTRICLE cannot be held responsible for delays, failed deliveries, or additional costs resulting from:

Incorrect addresses
Missing apartment numbers
Invalid postal codes
Incorrect recipient names
Unsuccessful delivery attempts

If an order has not yet been processed, we will make every reasonable effort to update the shipping details.

7. Customs, Duties & Import Taxes

International orders may be subject to customs inspections, import duties, VAT, or other government-imposed charges depending on the destination country.

These charges are determined by local authorities and remain the responsibility of the customer whenever applicable.

8. Delivery Delays

While we continuously work with trusted logistics partners, delivery schedules may occasionally be affected by circumstances beyond our control, including: